Hosting Support

Managed Service

Included Support

1300 Phone and Email Help Desk Support covers incident support for static website hosting to ensure your website remains available to your valued customers. The included service is not a substitute for staff training, business analysis or software configuration advice. We are happy to mentor your staff at an hourly rate or engaged for formal training sessions.

If you have custom software hosted with us, we offer additional customized support agreements to ensure your unique needs are fully met.

Maintenance Agreement

Base Managed Service; $200 p.a + GST  e.g.  Password Reset, Restore of Backups, Domain Name Changes

Note: An annual maintenance agreement is optional but without a maintenance agreement we don’t keep expert resources on standby to promptly answer your query, and services are charged by the hour (15 minute chunks)

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